支持
爱陪伴 AMI · 老人健康陪伴应用
常见问题
如何删除我在应用中的数据?
应用内提供「删除全部数据」按钮,点击后会立即、永久删除本机的全部记录、已登记人脸、语音日记与设置。你也可以直接从设备上卸载应用,同样会删除全部数据。如需我们协助,请发邮件至上方地址。
为什么应用要请求相机、麦克风与语音识别权限?
相机用于拍摄餐食照片(营养估算);麦克风与语音识别用于录制语音日记并转写成文字。这些权限均由系统弹窗请求,可随时在「设置 → 爱陪伴 AMI」中关闭。不授权时,其他功能仍可正常使用。
餐食照片会被上传到哪里?
仅在使用「餐食照片营养分析」时,照片才会发送到我们的代理服务器(腾讯云函数,广州),再转发至 Kimi 视觉模型(月之暗面,北京)进行识别。分析请求完成后我们不保留照片。详见隐私政策。
为什么在中国的设备上看不到 AI 照片分析?
位于中国大陆地区(设备地区设置为 CN)的用户,AI 餐食照片分析功能会被停用;语音日记、用药提醒、健康记录与 macOS 家人识别等功能不受影响。
人脸识别数据存在哪里?
人脸识别目前仅在 macOS 端提供。人脸特征向量与已登记的家人称呼仅保存在设备本地,绝不上传。首次登记前会请求你的明确同意,并可随时删除。
提醒没有响?
请检查:系统「设置 → 通知 → 爱陪伴 AMI」是否允许通知;是否开启了专注模式/勿扰模式;以及应用是否被系统在后台限制。若仍无效,请邮件告知设备型号与系统版本。
非医疗设备声明
爱陪伴 AMI 是家庭陪伴与记录工具,不是医疗设备,不提供诊断;其营养与健康估算仅供参考。任何医疗问题请咨询专业医护人员。
隐私
我们如何收集、处理与删除数据,见隐私政策。
Support
AMI · elder-care companion app
Contact us: minengj@gmail.com
Please include your device model and OS version, the AMI version, and the steps that led to the problem. We normally reply within 2 business days.
Frequently asked questions
How do I delete my data?
The app has a “delete all data” control that immediately and permanently erases all local records, registered faces, voice diaries and settings. Deleting the app from your device removes everything as well. For any help, email the address above.
Why does the app ask for camera, microphone and speech-recognition permissions?
The camera is used to photograph meals for nutrition estimates; the microphone and speech recognition are used for the voice diary and its transcript. Each is requested by a system prompt and can be revoked any time in Settings → AMI. Without them, the other features still work.
Where are meal photos uploaded?
Only when you run the meal-photo nutrition analysis: the photo goes to our proxy (Tencent Cloud Functions, Guangzhou) and on to the Kimi vision model (Moonshot AI, Beijing). We do not retain the photo after the request completes. See the privacy policy.
Why can't I see the AI photo analysis in China?
For users in mainland China (device region = CN), the AI meal-photo analysis is disabled. The voice diary, medication reminders, health records and macOS family recognition are unaffected.
Where is face-recognition data stored?
Face recognition is available on macOS only. Face embeddings and the names you register stay on your device and are never uploaded. Explicit consent is requested before the first registration, and you can delete them at any time.
My reminders aren't firing
Check that notifications are allowed in Settings → Notifications → AMI, that Focus / Do Not Disturb is off, and that the app isn't restricted in the background. If it still fails, email us your device model and OS version.
Not a medical device
AMI is a family companionship and record-keeping tool. It is not a medical device, does not provide diagnosis, and its nutrition and health estimates are informational only. Consult a qualified healthcare professional for medical questions.
Privacy
How we collect, process and delete data is described in the privacy policy.